We understand that from time to time you may wish to return a product to us.

We have created this 10-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers irrespective of your geographical location.

This policy does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  1. we receive the returned product within 10 days following the date of receipt of the product;
  2. the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  3. you comply with the returns procedure set out below; and
  4. none of the exclusions set out below apply.

Returns Procedure

In order to take advantage of your rights under this returns policy, you must initially inform us of your intention and reason for the return.

Products returned under this policy must be sent by recorded delivery to:

Conscious Chocolates Ltd. Suite2, The Rookery, Highgate Works, Tomtitts Lane, Forest Row, East Sussex. RH18 5AT.

You will be responsible for paying postage costs associated with returns under this policy unless a prior agreement is reached.


The following kinds of products may not be returned under this policy:

  1. Product liable to deteriorate within the period set out in Section 1 and 2 above;
  2. any product made to your specification; (c) any product made to order;


We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us unless a prior agreement is reached.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  1. we will not refund or exchange the product; 
  2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and 
  3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About Us

Our full name is Conscious Chocolates Ltd.

Our registered office is Unit C, Charlwoods Business Centre, Charlwood Road, East Grinstead, West Sussex RH19 2HH and our principal trading address is the same.

The office number is 01342 313876 or mobile which is more commonly answered is 07754890134.

Our company registration number is 6743016

Our email address is

Our VAT number is 941296514